Do I have to sign a contract?
No lock-in contracts. Monthly billing is month-to-month; annual billing is optional — ask for both terms in your quote and pick what fits. There are no per-terminal fees and no forced payment provider.
Where does my data live?
We offer GCC regional hosting for customers with data-residency requirements — both the UAE and Saudi Arabia increasingly expect in-country hosting (KSA's PDPL in particular). Tell us your jurisdiction during onboarding and we scope the deployment to it. Chatroom also ships as self-hosted open core on the Free plan if you'd rather keep everything on your own infrastructure.
What changes on 1 October 2026?
Meta starts charging for WhatsApp service messages from 1 October 2026. Nothing changes in how we bill you: WhatsApp fees pass through at Meta's exact cost with a live meter in your dashboard, and our quotes already reflect pass-through — when Meta's rate card moves, you see the real number, never a margin.
Do you take a cut of my orders or payments?
No. Direct orders through the RMS storefront carry 0% commission, and we take 0% of your payment processing. Keep any PSP you already use — Network International, Telr, mada PSPs, STC Pay, Tabby/Tamara — and switch whenever you like.
What counts as an AI "resolution" or "action"?
Outcomes, not seats. In Chatroom, the AI add-on is metered per resolution — the customer confirms the issue is solved or the conversation simply ends; we never charge on handoff to a human, and there is no monthly minimum. Your quote shows the per-resolution rate before anything goes live. In RMS, Pro includes 50 AI actions/mo and Chain includes 250; Zealve One includes 250 AI resolutions/mo.
Is there a free plan?
Yes. Chatroom Free includes 2 agents and 500 conversations/mo across WhatsApp, Telegram and the web widget — and it can be self-hosted as open core. Paid plans are quoted per agent: tell us your team size in the form and we come back with a number.
How does pricing work for a chain with 5+ venues?
RMS Chain quotes per venue from 5 venues, with the central multi-branch console included. On Zealve One, extra venues and agents extend the same bundle rate — everything lands in one quote, cheaper than buying the same seats à la carte.
What hardware do I need for RMS?
None you don't already own. RMS is BYOD — any Android tablet, iPad or existing PC works as a terminal, with unlimited terminals on every plan. The POS is offline-first: it keeps taking orders and printing tickets without internet, then syncs automatically when the connection returns.
Why quote instead of publishing prices?
We're in open alpha: founding members lock their terms and help us tune the limits, so a flat list would be wrong for both of us. Your quote is a real number built from your venues, team and volume — and founding-member terms keep it honest as we grow.